Shipping policy

At Holo Vault Club, we take pride in carefully packaging and shipping your Pokémon cards, collectibles, graded cards, and other hobby items. Our goal is to make sure every order arrives safely and in the condition described at the time of purchase.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or U.S. federal holidays.

During high-volume periods, live auctions, promotions, or new releases, processing times may be extended.

Please ensure your shipping address is correct before completing your purchase.

2. Shipping Methods and Delivery Times

We use appropriate shipping methods based on the type, value, size, and weight of the items purchased.

Estimated delivery times depend on the carrier and shipping service selected at checkout. Delivery dates are estimates and are not guaranteed unless explicitly stated.

3. Packaging and Protection

We take care to package our products appropriately to help protect them during transit. Depending on the item, packaging may include protective sleeves, top loaders, card savers, team bags, bubble wrap, cardboard reinforcement, or other protective materials.

Higher-value collectibles may require additional packaging or shipping protection.

4. Tracking Information

Tracking information will be provided when available. Customers are responsible for monitoring their shipments using the tracking information supplied.

Please allow time for tracking information to update after the carrier receives the package.

5. Lost, Delayed, or Stolen Packages

Once an order has shipped, delivery is handled by the shipping carrier. If your package is delayed, appears lost, or is marked as delivered but cannot be located, please contact us so we can help investigate.

For packages marked as delivered, customers should first check their mailbox, delivery area, household members, and local carrier office.

We will review reported issues and assist with carrier claims when appropriate. Refunds or replacements will be handled in accordance with applicable law and the purchasing platform’s policies.

6. Incorrect Addresses and Returned Shipments

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned because of an incorrect address, an undeliverable address, or failure to claim the package, additional shipping charges may apply to reship the order, where permitted by law and the applicable platform’s rules.

7. International Shipping

International shipping availability, customs duties, taxes, and import fees depend on the destination and shipping service. Customers are responsible for applicable import charges unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside our control.

8. Contact Information

For shipping questions or assistance with an order, please contact Holo Vault Club through the platform where your purchase was made.

Business Mailing Address:

Holo Vault Club
PO Box 13
245 Centereach Mall
Centereach, NY 11720
United States

Thank you for supporting Holo Vault Club. We appreciate every collector who shops with us!